Last updated: 21 October 2026
This policy applies to all coaching sessions, workshops and programmes offered by Anshu Patni through anshupatni.com.
1. Fees are non-refundable
Coaching is a personalised, time-based service. When you book, we reserve time exclusively for you and prepare for your session. For this reason, all fees are non-refundable once payment has been made, whether or not the session has taken place.
2. When we do refund
A refund will be issued in the following cases:
- Duplicate or excess payment: you were charged more than once for the same booking – the extra amount is refunded.
- Payment taken but booking not confirmed: your money was deducted but the payment failed or no booking was created, and we are unable to confirm your booking.
- Cancellation by us: we cancel a session or workshop and cannot offer you a new date that works for you.
3. Rescheduling
- You can reschedule a booked session by contacting us at least 24 hours before the start time, subject to availability.
- If you miss a session without notice, or ask to reschedule with less notice, the session is treated as delivered and is not refundable or transferable. We may offer a new slot at our discretion.
- If we need to reschedule, we will inform you as early as possible and offer an alternative time.
4. Courses and programmes
For recorded courses and programmes, fees are non-refundable once access has been provided, except for duplicate payments or a technical problem that prevents access and that we are unable to resolve.
5. How to request a refund or reschedule
Email anshu@anshupatni.com from the email address used for the booking, with your name, the date of payment and the Razorpay payment ID (it is in your confirmation email). We will review your request and reply within a few working days.
6. Refund timeline
Approved refunds are returned to the original payment method through Razorpay. Once we initiate the refund, it usually reflects in your account within 5-7 working days, depending on your bank or card issuer.
7. Contact
Anshu Patni
1004 Sai Darshan, next to versova telephone exchange, mhada 4 bunglows, andheri west, Mumbai 53
Email: anshu@anshupatni.com
Phone: +91 91672 91251